FAQ

Frequently Asked Questions

Who operates this website?

Meraviona is owned and operated by Beijing Yiqie Health Service Co., Ltd. Customer support can be reached at service@meraviona.com.

How long does order processing take?

Orders are typically processed within 1-3 business days after payment is confirmed.

How long does delivery take?

Estimated delivery time is 7-12 business days after dispatch. Delivery timing may vary because of carrier volume, destination, customs review, weather, or other service interruptions.

Do you offer free shipping?

Free standard shipping is available on orders over $45. Shipping fees for orders below that amount are shown at checkout when applicable.

What is your return window?

Eligible products may be returned within 30 calendar days after delivery. Please email us before sending any item back.